BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

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Get Ready for Bruin Connect & Office 365 Updates

Bruin Connect will be receiving an upgrade as part of Microsoft’s global update of Multi-factor Authentication requirements. This upgrade will introduce two changes: one for the Bruin Connect login page, and one that may change the way you log in to Bruin Connect.

The first upgrade will take place on Monday, March 3, for the Bruin Connect login page. These changes will include:

• The "Security Image" associated with your Bruin Connect account, currently visible on the login page underneath the Bellevue University logo, will be REMOVED.
• The hidden links displayed under "Need help signing in?" will be auto-expanded, making them visible at all times.

The second upgrade will happen on Wednesday, March 5, as new Multi-factor Authentication (MFA) requirements will be implemented for Microsoft 365. After this upgrade, when signing in or accessing Microsoft 365 through Bruin Connect, whether on or off-campus, you may be prompted to complete a multifactor authentication (MFA) challenge after logging in through BRUIN Connect. These MFA prompts will occur at least once every 30 days.

Upgrade Schedule

Bruin Connect (login page): March 3, 6:00 PM to 8:00 PM CST
Microsoft 365 Requirements (MFA): March 5, 5:30 PM to 9:30 PM CST

Bruin Connect will remain available during these times, but users may experience brief periods of intermittent connectivity!

Ask a Question

Search BRUIN Support for help articles.

Our Best Answer : How do I reset my BRUIN password?

In order to ensure you are able to use the Password Reset function within the BU Password Tool, please verify that you have a HOME EMAIL ADDRESS on file in BRUIN. This allows you to send yourself a password reset token even when your security questions have either not been set up, or your answers do not match. Please review the following article for steps on adding a Home email address: How do I update my personal contact information in BRUIN?

How to Reset Your BRUIN Password Using the BU Password Tool

1 - Go to https://web.bellevue.edu/auth/passwordTool/.

2 - Click FORGOT / RESET PASSWORD.

Password Tool Home Page Buttons

3 - Enter your USERNAME and check the box labeled "I'm not a robot."

Note: Additional steps may be required to complete the captcha verification.

Reset Password Username Prompt with Captcha

4 - Click SUBMIT.

5 - Click CHECK ANSWERS.

Password Recovery Security Question Prompt

6 - Click the CLOSE button.

Security Question Failure Dialog Box

7 - Click SEND RESET EMAIL.

Password Recovery Send Reset Email Dialog

8 - Click DONE.

Password Recovery Message Sent Notification

A password reset token will be sent to the Home email address on file in Bruin. When you click the link in that message, you will be brought back to the BU Password Tool, and will be able to set a new password and security questions.

Note: Due to the 24 hour password change limitation in the Bellevue University Password Policy, you may change or reset your password only once every 24 hours. However, if you have complications during this process, you may make multiple attempts until the point at which your password is actually changed.

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

First and Last Name
Student ID
Phone Number
Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
Operating System (Windows, Mac)
Browser (Firefox, Chrome, IE, Edge, Safari, etc.)