BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

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Our Best Answer : Financial Aid Portal FAQs

Frequently Asked Questions

Student Questions

Q: How do I set up my Financial Aid Portal account for the first time?
A:  You will receive an email at the time your portal is created. The email usually goes to your Bruin email account. Should you not receive the email, please navigate to your Financial Aid Portal icon on your BRUIN Connect to initiate your profile. Use your Bruin email and password to log in.

Q: What is the difference between Gross and Net on the loan amounts I am offered?
A:  The gross amount is the total loan amount you are responsible to repay. The government charges a “loan fee”, which is taken out of the gross amount before the funds are applied to your student account. What is left after the loan fee, is referred to as the “net” amount.

Q: What does “Total Costs” mean?
A:  To help you plan what you may need to pay as a student at Bellevue, “Total Costs” can be used as a budgeting tool. Two components make up your estimated total costs. Direct costs are what you can expect to pay directly to the university, and indirect costs are purchases you may need to plan for.

Q: Why do I need to select the subsidized loan amount first?
A:  The subsidized loan is interest-free to you while enrolled at least half time. We encourage you to consider the subsidized loan first if it is available to you. Other loans, like unsubsidized loans, have interest while you are in school.

Q: What is the best way to turn in my missing documents?
A:  The best and fastest way is to upload documents from your Financial Aid Portal Document section.

Q: How does my parent sign the Verification Worksheet electronically?
A:  Once you complete the student portion of the electronic form, you will be asked for the email information for the parent that should sign your document. The parent will receive the email with the next steps.

Q: How do I know if I got a reply to a message without logging in to the Financial Aid Portal?
A:  The most secure way to reply to messages from financial aid is via your Financial Aid Portal. This is to ensure we have authenticated the recipient and to protect your sensitive data as much as possible.

Q: I submitted my missing documents, but it still shows that the document is “needed”. When will this update?
A:  Usually this means we left a message for you regarding the document, and request that you upload the document again with corrections. From your Financial Aid Portal, click “Documents” on the left, and check for corrections needed.

Q: I’ve turned everything in. When will I see my award packaged?
A:  Provided no additional information is needed, you should expect your financial aid awards will become available to you within 5-10 business days.

Q: Why don’t I see my scholarship on my award? (Internal or External)
A:  The financial aid office works to add your scholarships as soon as possible. Please confirm with the scholarship provider that the funds have been sent to the university’s financial aid office. Normal processing time varies.

Q: How can I see last year’s award information?
A:  From your Financial Aid Portal, you can view your current and past financial aid awards when clicking on their corresponding academic years. For example, if you want to view your awards from last academic year, click on the academic year that matches that time period.

Q: Can I go in and accept more loan funds if I did not take them all when I first accepted?
A:  Yes. If your loan funds are in canceled status, you will need to message the financial aid office from your communications tab to reinstate them. Otherwise, you should be able to edit the amount by clicking the “Review and Update” button associated with the loan you would like to adjust.

Q: I’ve completed the FAFSA. Now what?
A:  Create your Financial Aid Student Portal Account.

In BRUIN, click on the Financial Documents tile, or in BRUIN Connect, click on the Financial Aid Portal chicklet, or visit https://bellevueuniversityfinancialaid.regenteducation.net.
Click “Sign Up” at the bottom of the page.
Enter an email address you will always have access to, create a password and click “Continue”
You will immediately be sent an email asking you to verify your email address. Click on the link to verify your email. Once your email if verified, log in to the portal with your email and the password you created.
You will need to complete the registration form, which asks for your name, email, student ID number, last 4 of your SSN, and date of birth. Click “Done” and your account will be created.
Check your Financial Aid Student Portal and complete any action items listed. There may be additional information requested from the Financial Aid Office at any time, so check the portal for any recent requests.

Q: If I only want Financial Aid to review for Federal and State Grants, and do not plan to take any student loans, what do I do?
A: In this situation, you will follow the Grants and Scholarships Only Process.

Q: What happens if I am eligible to receive a Financial Aid refund?
A: If you are eligible to receive a refund based on excess Financial Aid or Withdrawal from class, you will be issued a refund. You may choose to receive refunds in the form of direct deposit or check. If no preference is indicated in your student account, a check will be mailed. Sign up for your refund option in TouchNet:    https://secure.touchnet.net/C20418_tsa/web/index.jsp.

Q:  I’ve received my award letter. Now what?
A:  Review your Award Letter. Bellevue University students are awarded for all four terms of the year (to include summer).  If you do not plan to take summer courses, you can request to be repackaged for three terms only. This will not increase your Pell allocation per semester, but will increase the Stafford/Parent Plus Loan amount.  Email [email protected] to request this option.

Q: How do I accept/decline my Financial Aid Award?
A: Bellevue University participates in a passive confirmation process, which means that Bellevue University will accept Direct Subsidized, Direct Unsubsidized, and Parent PLUS loans that you are eligible for on your behalf.

If you wish to adjust your loans you will need to complete the following steps:

Log into BRUIN https://bruin.bellevue.edu
From your home page select the Financial Aid Tile.
Click “Financial Aid” located on the left-hand side of the page. (If you do not have the financial aid link, check your documents section to make sure you have satisfied all requests.)
The financial aid award page will display your current academic year financial aid information.
Look for the “Loans” section, and click on “Review and Update” to make changes to your loan amounts.

If you wish to decline your loans you will need to follow the following steps:

Log into BRUIN https://bruin.bellevue.edu
From your home page select the Financial Aid Tile.
Click “Financial Aid” on the left-hand side of the page.
The financial aid award page will display your current academic year.
Scroll down to the “Loans” section.
If your loans are in “Offer” status, click “Review and Update” and look for the option to decline the loans above the “save changes” button.
If your loans are in “Accepted” status, click Review and Update” and look for the option to accept the loans above the “save changes” button.

**A Parent Plus loan may be offered as part of your Financial Aid award. This loan will be in your parents’ name and requires passing a credit check and additional steps.

Q: Now that I’ve completed the FAFSA, are there other federal pieces that need to be done?
A: Complete your Master Promissory Note AND Loan Entrance Counseling for Stafford Loans.

Login to https://studentaid.gov/ using your personal information
Follow the instructions for completing your Master Promissory Note and Entrance Counseling.

IMPORTANT NOTE: If you do not complete this step, your student loan will not be disbursed by Bellevue University.

**If you do not accept all of your Financial Aid, you may be left with a funding gap, meaning you will need to make a payment to Bellevue each term. Payment is due 45 days after the start of the term.

Q: My parents are helping finance my education, what do they need to do?
A: To receive a PLUS loan, the parent MUST complete a Direct Parent PLUS application and PLUS MPN by going to the following website:

Apply for a Direct PLUS Loan as a Parent | Federal Student Aid

Q: What if the Parent PLUS Loan is denied by Department of Education?
A: Processing of the Parent PLUS Loan stops. The Financial Aid Office will note the denial on the student record and offer the dependent student additional Federal Direct Unsubsidized Loan funds as part of their financial aid award up to the maximum award amount of a student with independent status.

The Direct Loan Servicing Center will notify the parent and explain why the review of his/her credit history was denied.
If you have an adverse credit history, you can appeal the credit decision or obtain an endorser who does not have an adverse credit history.
- An endorser is someone who agrees to repay the loan if you do not repay it. If you are approved for a Graduate PLUS loan due to an appeal or endorser you will be required to complete PLUS Adverse Counseling. You will be directed by the Department of Education on how to complete this.

**Parents who have questions about credit approval or denial, must contact the Federal Direct Loan Servicing Center at (800) 557-7394.

Q: What is the difference between a subsidized and unsubsidized loan?
A: Subsidized loans do not accrue interest until you enter repayment. Unsubsidized loans begin to accrue interest immediately after disbursement. These loans are in your name (student).

Q: When do I need to start making payments on student loans?
A: Subsidized and Unsubsidized Stafford loans will enter repayment once you are no longer taking classes at least half time (four credits per term). You will have a six-month grace period from that date before payments will commence. Summer term is excluded from this requirement.
**For a Parent Plus Loan, parents can choose to defer payment while you (student) are in school.

Q: Do I have to reapply for Financial Aid every year?
A: Yes, the new FAFSA application becomes available starting on October 1 to reapply for next year. If you are receiving a renewable scholarship, you must reapply every January.

Q: What is Verification?
A: Some students who complete a FAFSA may be selected for a process called verification. Students are randomly selected by the Federal Processor, or may be selected for verification by our processor based on conflicting information. The purpose of verification is to confirm that the information reported on your FAFSA is accurate and you are receiving the right amount of aid.

Q: What is Satisfactory Academic Progress?
A: You must be meeting 'Satisfactory Academic Progress to retain your financial aid eligibility. This means you must successfully complete at least two-thirds of your total credit hours attempted with a cumulative GPA of at least 2.0 To successfully complete a course means earning a grade of “D” or higher. An assigned grade of “W” will occur if you withdraw from a course after the add/drop period and will be not considered a successfully completed course.

Q: If I owe money to the school, when do I need to make payment?
A: Any balance remaining on your account after Financial Aid has been received is due 45 days after the start of each term.

Q: What happens if I cannot pay my bill?
A: If you are experiencing economic hardship, our student accounts department will try to work with you to set up a payment plan to keep your account current. If your student account becomes past due, you will not be able to enroll in classes for the upcoming term.

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